The other day I get one of those telephone people on the phone wanting to ask questions for something. I have the phone for hard of hearing. It translates the caller to text on a little screen. She was on and up comes the phone is been monitor for accurcy and boy did she get off and never asked a question. Said no more questions and hung up. Really funny. Never asked anything. First time they have monitored my calls that I know of. It works and translates a word bit odd once in a while but was told it would.